Refund Policy

Skill Nation

Effective Date: 28 October 2025
Last Updated: 28 October 2025

Skill Nation (“Skill Nation”, “we”, “our”, “us”) believes in transparency and fairness. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, or replacements may be provided for our digital products and services.

By enrolling in our courses or making a payment on our platform, you agree to this policy.

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1. NATURE OF SERVICES

Skill Nation primarily offers:

• Online courses

• Digital educational content

• Skill development programs

• Subscription-based or lifetime access learning products

All offerings are digital and non-tangible in nature.

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2. COURSE PURCHASE & ACCESS

• Once payment is successfully completed, immediate or scheduled access to the digital content is granted.

• After access is provided, the purchase is considered final and non-cancellable.

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3. REFUND ELIGIBILITY

3.1 Non-Refundable Cases

Refunds will NOT be issued in the following situations:

• Change of mind after purchase

• Non-usage or partial usage of the course

• Failure to complete the course

• Incompatibility with user’s device, software, or internet

• Personal reasons or time constraints

• Dissatisfaction after accessing course content

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4. EXCEPTIONAL REFUND CASES

Refunds may be considered only in the following cases:

4.1 Duplicate Payment

If a user is charged more than once for the same transaction due to a technical error, the excess amount will be refunded after verification.

4.2 Payment Failure

If payment is deducted but the course is not activated due to a technical issue, either:

• Full refund will be processed, or

• Course access will be granted after verification

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5. COURSE CANCELLATION BY SKILL NATION

If Skill Nation cancels a course or discontinues a service due to unforeseen circumstances:

• A full refund, or

• An alternative course / credit,

will be provided at our discretion.

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6. REFUND PROCESS & TIMELINE

• All approved refunds are processed through Razorpay only

• Refunds are credited to the original payment method

• Processing time: 5–10 working days, depending on bank or payment provider

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7. HOW TO REQUEST A REFUND

To request a refund (only in eligible cases), users must contact us with:

• Registered name

• Email / mobile number

• Payment transaction ID

• Reason for request

Refund requests must be raised within 7 days of payment for eligible cases.

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8. FINAL DECISION AUTHORITY

Skill Nation reserves the sole right to:

• Approve or reject refund requests

• Decide eligibility after internal verification

All decisions made by Skill Nation shall be final and binding.

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9. NO CASH REFUNDS

All refunds, if approved, will be processed electronically only.
No cash or offline refunds will be provided.

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10. POLICY MODIFICATIONS

Skill Nation reserves the right to modify or update this Refund Policy at any time without prior notice.
Updated policies will be published on our website.

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11. GOVERNING LAW & JURISDICTION

This Refund Policy shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Palghar, Maharashtra, India.

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12. CONTACT INFORMATION

For refund or payment-related queries, contact:

Skill Nation
G/003, Building No. 19
New Home Residency
Yashwant Shrushti
Khaire, Palghar
Maharashtra – 401501
India